Elements and Performance Criteria
- Manage the business relationship
- Probity is managed in accordance with organisational requirements, legislation, policy and public sector standards
- Obligations to the contractor are met in accordance with contractual arrangements
- Consideration of conflicts of interest and their resolution are recorded in accordance with public sector standards and organisational requirements
- Relationship with contractor is managed through formal and informal mechanisms in accordance with organisational policy and procedures
- Business relationship is managed in the public interest in accordance with public sector standards and organisational requirements
- Manage performance of the contract
- Start-up or transition arrangements are implemented in accordance with contract requirements and organisational procedures
- Contract management plan is monitored for effectiveness on a regular basis and adapted as necessary during the life of the contract
- Performance of the contract is monitored against key performance indicators and tracking milestones to ensure all obligations under the agreement are being met
- E-procurement, financial and other resources are managed as necessary in accordance with contractual requirements and organisational procedures
- Emerging and potential risks are identified and managed in accordance with organisational risk management procedures
- Manage contract issues
- Contract variations are managed in accordance with the contract management plan and organisational policy and procedures
- Early signs of under-performance are identified and action is taken to improve performance to the agreed level and is documented in accordance with the contract communication/information policy
- Disputes/complaints are investigated and resolved or referred in accordance with contract management plan and contractual arrangements
- Negotiation of issues relating to the contract is conducted and approvals are obtained in accordance with stipulations in the contract
- Conflict is addressed and resolved where possible or other actions are taken in accordance with contractual arrangements
- Implement communication/information strategy
- Communication on the performance of the contract is maintained with all stakeholders in accordance with organisational protocols and public sector standards
- Management reporting is carried out in accordance with tracking milestones and organisational requirements
- Contract information is maintained for organisational purposes in accordance with organisational policy and procedures