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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Manage the business relationship
  2. Manage performance of the contract
  3. Manage contract issues
  4. Implement communication/information strategy

Required Skills

REQUIRED SKILLS AND KNOWLEDGE

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

using communication and negotiation with contractor and stakeholders involving complex oral and written exchanges

reading and applying complex documents such as contracts legislation and guidelines

resolving disputesconflictcomplaints or making judgments about when to refer them to others

buildingmanaging effective working relationships

writing management reports and keeping records of meetings liaisons notes and followup action requiring precision of expression

responding to diversity including gender and disability

applying occupational health and safety and environmental requirements in the context of contract management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

CommonwealthStateTerritory Government legislation policies practices and guidelines relating to contract management including environmental purchasing guidance

contract management for a range of contractual situations

privacy and confidentiality issues

probity principles and issues

wholeoflife considerations

equal employment opportunity equity and diversity principles

financial and accounting issues relevant to the contract

public sector legislation including occupational health and safety and environment

legal aspects of negotiation

aspects of law of contracts trade practices law and commercial law relevant to the management of contracts relating to complex procurement

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unit Nil

Corequisite units that must be assessed with this unit Nil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVA Promote diversity

PSPGOV505A Promote diversity

PSPGOVA Undertake negotiations

PSPGOV507A Undertake negotiations

PSPGOVA Manage conflict

PSPGOV508A Manage conflict

PSPGOVA Provide leadership

PSPGOV511A Provide leadership

PSPGOVA Use complex workplace communication strategies

PSPGOV512A Use complex workplace communication strategies

PSPLEGNB Promote compliance with legislation in the public sector

PSPLEGN501B Promote compliance with legislation in the public sector

PSPPROCA Manage contract risk

PSPPROC501A Manage contract risk

PSPPROCA Establish contract management arrangements

PSPPROC502A Establish contract management arrangements

PSPPROCA Finalise contracts

PSPPROC504A Finalise contracts

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

management of contract performance in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to contract management

case studies and workplace scenarios to capture the range of contract management situations likely to be encountered

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing contract performance including coping with difficulties irregularities and breakdowns in routine

management of contract performance in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.

Probity principles are

accountability

transparency

confidentiality

management of conflicts of interest

maintained to:

ensure conformity to processes

facilitate accountability

ensure proponents are treated in a fair and equitable manner

encourage commercial competition, where appropriate

preserve public and private sector confidence in government processes

Legislation, policy and standards may include

financial management legislation

government procurement/purchasing/contracting legislation, policy and guidelines

public sector standards

ethics standards

codes of conduct/ethics

cross-cultural and social justice issues

environmental purchasing

Formal and informal mechanisms may include

non-confrontational interaction

hospitality

formal contract variations

formal negotiations

Contract management plan may include

risk management plan

contingency plan

communication/public relations plans

human resource management plan

disposal plan

contract review plan

setting up routines

checking quality assurance systems

transfer of legal responsibility

insurances

strategies to avoid implied acceptance of varied conditions through non-enforcement of contractual obligations

environmental/green issues

industry policy

Contracts may include

memoranda of understanding/memoranda of agreement

in-house option directives

common use arrangements/standing offers

inter/intra-government agreements

letters of intent

licensing

purchases from suppliers

standing offers

Risks might include

suppliers' inability to meet agreements

end users' or buyers' inability to meet obligations

limited number of suppliers

client considerations not fully understood

options for people with limited language/literacy skills

implications if dependence on one supplier is enshrined versus risks in lack of continuity and consistency in services provided

other environmental influences

Variation to agreements may include arise from

change of scope

negotiation of new terms and conditions

dissolution of contracts

inability to deliver

Early signs of under-performance may be detected through

tracking milestones

regular meetings

meeting records and follow-ups

file management - audit trail

stakeholder surveys on performance

ongoing review of deliverables

Actions to improve performance may include

discussion with contractor

regular interaction

ongoing performance feedback

expert advice

Disputes may include

disputes over:

requirements

delivery schedules

price changes

additional tasking

payment schedules

complaints from third parties

formal versus informal eg unethical versus criminal behaviour

Techniques available to resolve disputes include

conference

negotiation

mediation

arbitration

resort to contractual agreements

legal considerations

Negotiation of issues may include

contract variations

continuous improvement

innovations

non-compliance

consequences

Actions (as a result of unresolved conflict) may include

mediation

court action

termination of contract

Effective communication strategies may include

clear communication

understanding the needs of the service provider and the client

setting regular times to talk, meet or check on progress

protocols for dealing with other stakeholders

emergency contact arrangements

a diary system to monitor milestones, timeframes, receipt of deliverables etc

strategies for ensuring information flow at critical stages of the contract

Organisational purposes may include

probity

governance requirements

relevant details extracted, collated and arranged in a format for reports and other documents